Income had to throw away all paper records, including legal paper documents. That was not enough. What types of information systems and business processes were used by Income before migrating to the fully digital system? Maybe this will help them to be still more competitive in the future. As a part of eBao implementation, Income decided to replace its entire IT infrastructure with a more robust, scalable architecture. The new system was immediately operational on a high-availability platform.
Please feel free to browse and do comment my post where necessary. COBOL programs were also used which also encountered technical failures. The Life System used by about office staff and 3, insurance advisors could be accessed anytime, anywhere with a web browser. Proposals were allocated to underwriting staff mostly randomly. For example, STEP technology eliminates the use of paper which promotes environmentally friendly as well. You are commenting using your Google account.
This is made possible with the use of two or more servers connected by two or more communication lines. Provides greater support to intermediaries: The Office Services log, sort, and send documents to underwriting.
For storage, all original documents were packed and sent to warehouses where, over two to three days, a total of seven staff would log and store the documents. This required passing of physical documents among the departments and hence slowed down the work processes.
Incomes insurance processes were very tedious and paper-based. In addition, transaction processing for policy underwriting was a batch process studyy information to agents and advisors was not available in real-time.
Popular Posts Case Study How were the problems resolved by the new digital system? Proposals were allocated to underwriting staff mostly randomly. Furthermore, due to interdependencies among departments in updating policy information, the business processes were complicated and tedious. What were the problems faced by Income solutionn this case?
AMER KADHIM : Case Study: Modernization of NTUC Income
Income had to throw away all paper records, including legal paper documents. Moving to a paperless environment, however, was not easy.
Whenever a document needed to be retrieved, it would take about two days to locate and ship it by courier. Customer queries should be addressed accurately and promptly.
Business processes went from paper intensive to paperless through digital storage and records. Time needed to design and launch new products was also reduced significantly. Since data was not captured in real time, various departments did not have up-to-date information.
The benefits of Income reap from the new system are: About This modernizaiton is created purposely for my study. Policy writing is in batch process and information was not available to agents and advisors as a result they loss the opportunity to cross-sell.
With the use of the straight through processing workflow capabilities of the new system, Income saved as much as 50 percent on time and costs in processing solutoin. As a result of adopting eBao Life System, about office staff sfudy 3, insurance advisors could access the system anytime, anywhere. Furthermore, the LAN cables were replaced with faster cables, a fiber-optic backbone, and wireless capability. Improvement in System Availability: Improvement in System Connectivity: Many users can access the system at one time, any time, and anywhere.
Additionally, the systems allowed for online support of customers, agents and brokers. Are the problems described in the case likely to be repeated?
The robust architecture of the servers minimized downtime occurrence. As the new system provided a singular view of customer across products and channels, opportunities to cross sell and increase in customer service was made possible.
Case Study 2: Modernization of NTUC Income (pages 105-106)
What benefits did Income reap from new system? The new system was operational on high-quality platform with multiple servers and communication lines. As sllution of eBao implementation, Income decided to replace its entire IT infrastructure with a more robust, scalable architecture.